MediaTravel Quality

Mediatravel understands our customers have a multitude of choices when they purchase goods and services. We are committed to offering a tailored and personalised service for our individual clients' needs.

As part of this policy, we regularly monitor our quality. To meet that strict criterion, our policy states:

- All telephone calls must be answered immediately

- International quotations within 3 hours

- Domestic reservations immediately

- Domestic aircraft charters within 1 hour (24 hour service)

- International charters within 24 hours

- A guaranteed 24 hour emergency service to all our clients

- 24 Hour contact 7 days a week